Billing Specialist

As a Billing Specialist, you will navigate the intricate terrain of our billing processes. Your responsibilities will include generating claims, resolving billing inquiries, and delivering exceptional customer support. This role specifically caters to the medical insurance sector, serving customers located in the United States of America.

What you'll do

• Gathering billing data from our system and generating claims
• Addressing billing inquiries through various channels such as calls, emails, and SMS
• Investigating bill discrepancies, conducting thorough analyses to identify root causes and implementing corrective actions
• Engaging with insurance companies to resolve claim-related issues
• Creating and negotiating customized payment plans for customers with outstanding balances
• Handling pre-collection calls to recover payments from customers who are responsible for out-of-pocket expenses

What we're looking for

• Knowledge of basic billing concepts
• Minimum 1 year of customer service experience in a contact center
• Data management skills with experience in Excel / Google Sheets
• Hands-on experience with CRMs such as HubSpot, Salesforce or Pipedrive
• Excellent English communication skills, both verbal and written — mandatory

Nice to have

• Knowledge of the United States medical insurance industry

Who you are

• Very good attention to detail
• Excellent communication and interpersonal skills
• Eager for continuous learning, actively seeking out opportunities to acquire new skills
• Demonstrates curiosity and creativity, approaching problem-solving with an innovative mindset
• Logical thinker with strong analytical skills
• Positive and solution-oriented mindset
• Flexible and adaptable, able to thrive in a fast-paced work environment

What we offer

• Competitive salary
• Private medical insurance
• Performance bonuses
• Professional development opportunities
• Employee well-being programs
• Team building events
• Young and dynamic team — we celebrate diversity and believe in the power of different voices
• Work-life balance — we promote productivity and satisfaction in your personal and professional life

About monefy

monefy is a system-first business and technology services company and the operational growth engine behind healthcare practices. From offices in Brasov, Romania, we run the back office and build the software that keeps clinics moving. We are an established business with a startup mindset — we empower our people with autonomy and creative freedom to take ownership of impactful work and make a real difference.