IT Support Specialist

As the IT Support Specialist you’ll be exploring all corners of our digital landscape. You’ll be involved in providing technical support to our team, collaborating with our experienced tech professionals to optimize our processes, and contributing to the development and implementation of automation solutions.

What you'll do

• Provide remote technical support to our colleagues and partners via email and chat
• Coordinate with other team members on more complex cases
• Provide software support for internal tools, helping colleagues get the most out of our systems
• Troubleshoot basic hardware issues, arranging repairs or replacements when necessary
• Pull data and generate automated reports to support team insights and decision-making
• Own larger projects, where you have the freedom to try out new things and make a difference
• Install software on colleagues’ PCs as needed
• Track and maintain an overview of software licenses

What we're looking for

• Previous experience in end-user technical support
• Strong problem-solving skills with experience in software and basic hardware support
• Excellent logic and deduction abilities
• Self-organization and time management skills
• Comfortable working with data in tools like Google Sheets or Excel
• Proactive approach with a focus on quality and efficiency
• Strong English skills, both written and spoken

Nice to have

• Familiarity with CRM and automation tools
• Previous experience with VoIP systems or working in a call center environment

Who you are

• Passionate about technology with a genuine enthusiasm for staying updated on industry trends
• Eager for continuous learning, actively seeking out opportunities to acquire new skills
• Demonstrates curiosity and creativity, approaching problem-solving with an innovative mindset
• Logical thinker with strong analytical skills
• Positive and solution-oriented mindset
• Flexible and adaptable, able to thrive in a fast-paced work environment

What we offer

• Competitive salary — 4.000 – 5.500 RON net monthly
• Private medical insurance
• Professional development opportunities, backed by an annual training budget
• Employee well-being programs
• Team building events

About monefy

monefy is a system-first business and technology services company and the operational growth engine behind healthcare practices. From offices in Brasov, Romania, we run the back office and build the software that keeps clinics moving. We are an established business with a startup mindset — we empower our people with autonomy and creative freedom to take ownership of impactful work and make a real difference.